How many reminders are sent?

Business payers receive at most 4 reminders, at least 7 days apart. Private customers receive at most 3, at least 10 days apart, with no interest or fees ever added.

Who appears as the sender?

Your business. Emails show "[Your business] via Nemexio", your business name is in every subject line, and each message says it is written on your behalf.

Will my customer be charged interest?

Never automatically. For business payers, reminders from step 3 mention for information that statutory interest may apply. Private customers are never told about interest or fees.

What stops the sequence?

Payment, a pause, a dispute or a Pay Less Notice. Mark the line in Nemexio or let your accounting sync do it — the next reminder simply does not go out.

Can I change the tone?

You can choose friendly or firm. Both stay factual and neutral: no threats, no final notices, no mention of debt collection.

Back to Nemexio

Chasing

A sequence that fits where you sit in the chain

A Tier 1 chasing a client does not use the same voice as a sole trader chasing a Tier 1. Nemexio writes the sequence for your position in the chain and for the document you are chasing, so you never send the wrong letter.

Harbour & Co · INV-0231

£4,200 · 21 days late

Reminder 1Sent 3 Sep

Reminder 2Sent 10 Sep

Reminder 3Today, 9:00

Last reminder1 Oct

Stops automatically when paid

Harlow Design Ltd via Nemexio

Harlow Design Ltd: invoice INV-0231 awaiting payment

We are writing to you on behalf of Harlow Design Ltd regarding invoice INV-0231 for £4,200. This invoice remains unpaid 21 days after its due date. We would be grateful if you could arrange payment, or contact Harlow Design Ltd to confirm the position.

Step by step

How it works

Tell us your position once

Main contractor, subcontractor, artisan or merchants' supplier — it shapes tone, references and escalation.

Up to four factual reminders

Each one states the sum, the reference and the date it was due, in a neutral tone. For business payers, statutory interest is mentioned for information only — never added.

Sent in your name

Reminders go out from your business, referencing the invoice or application number your payer already has on file.

Stops the moment it is paid

Mark a line as paid — or let the sync from your accounting software do it — and the sequence halts instantly.

The numbers

Why it matters

Every figure comes from GOV.UK or the legislation itself.

£26bn

UK businesses are owed around £26 billion in late payments at any moment — about £17,000 per affected business.

Source: GOV.UK — Late payment consultation: government response, 2026

86 hrs

The average affected business owner spends 86 hours a year chasing invoices.

Source: GOV.UK — Late payment consultation: government response, 2026

£11bn

Late payments cost the UK economy almost £11 billion a year.

Source: GOV.UK — Late payment consultation: government response, 2026

Automating the chase takes the awkwardness out of it: the ask becomes a system event rather than a personal confrontation.

Questions

Frequently asked

Let the reminders go out while you stay on site

Start chasing for freeFree plan, no card needed

Statutory references are provided for information. Nemexio is not a law firm and does not give legal advice.